The fun of building these beautiful wooden models can sometimes come to a halt as you are taking the pieces from the boards and a part splits or breaks. Because of that one part, you can’t finish your project. That is why we provide the best replacement policy in the industry. We ensure that our customers are fully satisfied and will do anything it takes to make things right. If a part breaks or splits during the assembly process, or if you notice a defective piece or anything is missing, we will replace that part free of charge including the shipping.
To request a part, please provide the following information in your email:
- Name of the manufacturer
- Model name
- Page number of the Assembly Instruction Book
- Part number that is on that page of the Assembly Instruction Book
- And a picture of the board where the part is located
Please submit all emails regarding replacements and any other issues during assembly to the following email: [email protected]